The Good Guys Loganholme

We have had a very negative experience with Loganholme good guys and you need to know before you purchase. I went to the store with cash to have our spend up on new sound bar and Tv. The salesman was polite everything going good we have new sound bar and Tv sorted then go and pay for it all in cash. I said I will take the Tv with me as I have a trailer, the salesman says no we have a promotion going that we will deliver it for free. As it was a big Tv I accepted their offer of free delivery. The salesman said it will be delivered on Monday as we bought it on a Saturday we said ok being trusting loyal customers. On Monday we called the loganholme store about what time it might arrive it were told from 1000 - 1400. 1530 still no delivery we called again asking what happened, our phone call redirected to admin it rang out transferred back to sales desk then back to admin “allegedly “ then back to sales Desk, I said to the we just want our tv as promised, I then said I will come down to the shop and sort it out tomorrow. Next morning I ring up before going down to loganholme and was told it will be delivered Today I said ok. I called again at 1230 and was told I will receive a txt 30 minutes before arrival I said ok. I called back at 1430 asking is it still coming and was told no the Tv is here but won’t be delivered unit next Thursday. My husband is went down Loganholme good guys to clear what is actually going on cause no one seems to know what is going on. A salesman started apologising he was told we don’t want your apologies we just want the Tv as you promised ! What can we do for you they say trying to smooth out there lies after there web of deception to get the sale. When I asked for my cash back I was given it on card no cash, I told them have been we where a customer of yours for 15 years we are now replacing the original appliances we bought from them years ago and you have just lost a loyal customer who pays cash. We are very disappointed with what’s just transpired, bgoodbye Goodguys Loganholme had enough of your lip service and lies. I will now go gladly out of my way for future household appliances and hopefully find a shop who can deliver on there promises

I am a long-term customer of this store - in simple way all my appliances / TVs are from this store. So far experience was great but this time it has been a big stuff up. Ken and Adam are great bloke, they did give me an excellent price and trusted service. Adam called me to give me free installation for TVs as they came up with the deal otherwise, I wouldn't have known about it and refunded my money for installation. But ... not sure where it all went peered shape regarding installation. My TVs were to be installed today via Hook Up guys and to my surprise it was not on their list and informed me the web work order for installation was cancelled on 24/11 by good guys. So, it became my problem and had to call Good Guys admin team. Next installation date available was 29/12. I asked them to check another vendor and they booked me with hang my TV guys for 20/12 (as this is what was showing up on their system). They advised me to call them to confirm this. Hang up guys said they can't do it on 20/12 and earliest available was 27/12. So, what was customer's fault? When I asked Good Guys why the work order for installation was cancelled - they said they can't tell why! This literally has ruined my Christmas plans - not going on holidays anywhere and whole idea was to just spend family time together, watch movies - kids on school break and were eagerly waiting for 2 TVs to be installed. Sorry guys, not done. All years of trusted loyalty has gone down the drain. ** Editing my review ** – just for one person Ken. Normally he gives me follow up call. He called me couple of days ago and I told him all about this. He was very apologetic. But not only this, he went out of the way to arrange private installer, paid him out of his pocket and got everything done in 2 days. I do hope Good Guys reimburse him for his expense. Rare to find people like Ken in this world. Mate, as said you are like Santa to my kids. They can enjoy their holidays now. God Bless!

Choose a different Good Guys store is my advise. These guys are useless. So many things when wrong with my order. I'm still trying to buy an accessory kit that is mentioned in the manual when installing our dishwasher. They have no clue about this kit and will not investigate. I have spoken to the manufacturer who tell me I have to buy it from the store I purchased the dishwasher from. Couldn't get any help from Loganholme so I eventually went to another store. I will never give my money to the Loganholme store again.

24/Aug, I bought a couple of appliances for my new place. Staff, Kieran promised me to get all my products will be delivered by the next day. 25/Aug, I waited till 4:30pm and then rang. Staff Maitlan answered it and told me that it would be delivered on Tuesday, M.A.Y.B.E due to having an issue with the delivery driver, blah blah blah. Delivery day has changed without any notice. (He didn't say sorry or anything. Of course, that's not his fault. But you are dealing with the customer who r upset about YOUR company's fault). ANYWAY, I called up about the refund and was told to send my bsb and account number. I sent it. Then he asked me to come in, that’s all ready to go. Just come straight to the admin counter. (Because I paid in cash) I drove an hour to get my money back. I wouldn't write any feedback here if i got my money back, as he told me. Arrived there, the guy at the counter said that he could not give my money back because he had not had enough money without opening the till. I left empty-handed after wasting my time. Seriously, who trains these people? I couldn't get any help from The good guys at Loganholme, so I went to another store. Terrible service when following up, they literally did not care at all. I will never give my money to the Loganholme store again.

Brought a new fridge the service was great Matt was very helpful in getting me the right one for my household. The only let down was the delivery. The company they use is appalling I ended up getting my delivery fee back because of the fact they didn't do what they were paid to do, they were rude and ended up leaving it in the garage in it's box. Not happy 😒 but the Good guys were very understanding and helpful.

Bought a Hisense air con here this September, we noticed an irregular noise from the outdoor unit when the air con was off. The installation is provided by the good guys from their contractor. The electrician came again to figure out the problem but unfortunately he said he could do nothing if the noises did not happen when he was here. It is ok because the sound sometimes happens sometimes not, I understand he cannot wait here for too long, and I cannot predict when the noises will happen. Then we booked a home repair service with Hisense Team through The Good Guys, but now it has been months and no one actually comes yet, even after phone contact . The store marked my air con as faulty, explained to me if it turned out to be a sound product after checking then I had to cover the costs.It is fine, but HOW COULD it be a sound product with such a noise (like dadadadada and then like moves of chains) ? They also said they would provide me with a proof of installation to claim the rebate but nothing I received. Think twice before using their installation service. The staff at this store are nice but their problem-solving seems ridiculous. ACCC might be my last and only resort left because no one really cares.

Being a business owner and ordering many items from the good guy I have found them applauding of late. Blatantly lying about the status of a television. 2.5 weeks have past and still haven’t received a tv that is in stock. First wrong one delivered No day for recollection for return Delivery day changed twice Delivery cancelled and was told I had called and said my son will pick up from store. Strange that my son is 10 months old. I’d advise people to shop elsewhere are these guys are useless and customer service is useless. One ⭐️ as that’s the least I can give! Useless and don’t care!